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_ our GDPR.
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Statement on the protection of personal data
This Privacy Policy defines and informs customers of how MYCIO srl, hereinafter “MYCIO”, processes your personal data, hereinafter “personal data” as controller.
We may collect and process your personal data, in particular but not exclusively, when you use the services offered by MYCIO or this website, accessible via the linkwww.mycio.eu.
This privacy policy may be modified or supplemented at any time by MYCIO, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments.
Our company, concerned about your personal data and our relationship with our customers, prospects and partners, aims to process your personal data in a transparent manner. This statement deals with your legal rights and obligations. Read the following carefully.
1. Notions
In the data processing policy below, the following notions are encountered.
â–ºPersonal data or personal data: any information concerning an identified or identifiable natural person (e.g. name, NISS, email address, address, mobile phone, etc.).
â–ºA treatment: operation carried out on personal data (collection, recording, storage, destruction, erasure, etc.)
â–ºA data controller: natural or legal person determining the means and purposes of processing.
â–ºA subcontractor: natural or legal person who processes data on behalf of the controller.
â–ºThe person concerned: identified or identifiable natural person whose personal data is being processed.
2. Our company
Our company is named as follows: MYCIO srl
Our company is registered with the BCE under the number: BE 0788.653.550
Its head office is located at: Rue Mercelis 57, 1050 Ixelles
3. Our controller
The person responsible for processing personal data is MYCIO srl, whose registered office is mentioned above and whose email address is: hello@mycio(dot)eu.
Any request relating to personal data, in particular to exercise the rights of users as set out in the GDPR, can be addressed to the aforementioned address.
As data controller, our company is required to comply with the legal requirements in terms of data processing for purposes that it determines itself. It is responsible for the processing of personal data, in particular of its customers, prospects or partners.
The majority of MYCIO's activities are carried out as a subcontractor because we process personal data on the basis of instructions from the client who will therefore be considered as the data controller.
4. The data used about you
When you visit our website or when you use the services offered by MYCIO, we may, in certain cases, ask you to provide personal data. We make every effort to process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 “GDPR” of April 27, 2016.
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The personal data that we may need to process are the following:
â–ºcontact details: your surname, first name, postal address, e-mail address, telephone/mobile number, gender, language, position, company name and identification data of its natural person representatives.
â–ºpersonal data: interests, the device you are using, your IP address, operating system and platform, browsing behavior on our website, the date and time of your visit to our site, links followed, contact history, requests, orders etc. subscriptions and unsubscriptions to our commercial communications. Data obtained as a result of our communications with you (for example concerning requests, questions, comments).
We also use public data or data collected from third parties. This data may be public, for example, data relating to the directors of a company. You may also have made certain data public on social networks, for example. Our company may also be required to purchase data from companies. These companies are responsible for lawfully collecting the information they provide to us. These data are used to carry out direct marketing or to check the accuracy of the information in our possession.
5. Purpose of processing
MYCIO may process the personal data transmitted for the following purposes:
– Allow you to access MYCIO services in the best possible conditions
– Communicate with you following your request;
– Send information about our products and/or services;
– Respond to your quote requests;
– Provide the information or services requested and adapted to you;
– Execution of the service or services mentioned in the validated purchase order (or invoice);
– Proceed with your orders, deliveries and installations;
– Issuance of invoices and billing data;
– Manage the contracts concluded between you and MYCIO with regard to its legal and contractual obligations;
– To manage our customer service, and therefore to respond to your questions and/or requests;
– Improvement of our services and products;
– Send satisfaction surveys regarding the services offered and provided by MYCIO;
– Direct marketing actions;
– Contact through social media;
– Send the MYCIO newsletter;
– Provide access to our website, ensure its security and integrity;
– Collect information allowing MYCIO to improve the site, products and services (in particular through cookies);
– Establish overall statistics on the use of the various sections of our website www.mycio.eu by Internet users;
– For long-term general service purposes.
Personal data is recorded in our CRM (Customer Relationship Management), in our ERP (Enterprise Resource Planning) and in our CMS (Content Management System).
Only staff members authorized for the achievement of the aforementioned purposes and for computer maintenance work will have access to your personal data as well as staff members of parties contractually linked to MYCIO and who act on its behalf._cc781905-5cde-3194 -bb3b-136bad5cf58d_
MYCIO undertakes to only process the personal data of its customers for the purposes described above. Unless expressly agreed in advance in writing, MYCIO is prohibited from processing data for other purposes.
6. Duration of treatments
Processing is carried out for the duration of the commercial relationship.
7. Duration of retention of your data
We keep your data for the time necessary to accomplish the objectives mentioned above. In any case, except for another retention period imposed by a legal or contractual obligation, the retention of personal data will not exceed 10 years after the end of the contractual relationship. At the end of the defined retention period, we undertake to erase, destroy or anonymize the personal data in a secure manner.
8. Security of personal data
Computer security is a priority for MYCIO. We are constantly working to implement the appropriate technical and organizational measures to preserve the security of the personal data entrusted to us, in particular:
– User awareness;
– User authentication and authorization;
– Securing workstations;
– Access management and incident management;
– Protection of the internal computer network;
– Server security;
– Securing websites;
– Continuous updating in terms of infrastructure security;
– Securing physical access to data;
– Maintenance and destruction of data;
– Management of subcontracting;
– Securing exchanges with other organisations;
– The protection of the premises;
– Supervision of IT developments;
– The use of cryptographic functions.
9. Legal basis
MYCIO must be able to operate as a business. The European regulation on the protection of personal data speaks of “legitimate interest”.
As a commercial enterprise, a number of legitimate interests form the basis of the processing we provide. We are concerned to ensure the quality of our services by respecting the balance between the impact that this processing may have on privacy and the legitimate interests of any company.
However, if you have any objections to certain processing, you can contact us. You can also exercise the rights that the regulations specific to the processing of personal data offer you.
Likewise, as soon as a contract is concluded or during pre-contractual measures, we are required to process the personal data of a customer contact or a supplier which are necessary for the performance of the contract.
10. Our subcontractors and our suppliers
For the execution of a certain number of operations we call upon:
â–ºeither to suppliers
â–ºeither to subcontractors(e.g. Microsoft, CloudBizz, Google, OVH, Amazon)
We make sure to enlist the help of reliable partners and suppliers who offer a sufficient degree of security to preserve our data and the data of our customers. Our suppliers and subcontractors are only required to process your data to the extent necessary to process your order and/or to achieve the objectives pursued and mentioned above.
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11. Transfer to third parties
Your personal data will not be transmitted to third parties, unless the latter are contractually bound to MYCIO or act at the request or in subcontracting of MYCIO. Their access is limited to the data they need to perform their task. MYCIO always requires from its subcontractors the organizational and technical protection measures required for personal data as well as to guarantee their strict confidentiality. MYCIO cannot be held responsible for the use that third parties make of your data.
12. What information do we collect from third parties?
We may obtain and collect personal data from third parties such as suppliers and customers in the event of a new business opportunity or prospecting.
13. Customer rights and their exercise
The European regulation provides customers and prospects with the following rights:
â–ºRight to consult data
You can consult the data concerning you that we process. If you exercise this right of access, we try to give you as complete an overview as possible of your data. However, some data may have been deleted from our files. In the same way, certain data stored on supports making it possible to ensure safeguards can with time not allow us to restore this data.
â–ºRight to rectification of data
You can request a rectification or correction of your data from the data controller mentioned above.
â–ºRight to object to a specific use
If you dispute the way we process your data based on its legitimate interests, you can object to a specific use. However, there are cases where we need to process data under a legal context. You can always unsubscribe from our publications by clicking on the unsubscribe link present in each of them or by contacting us by email at hello@mycio(dot)eu.
â–º Right to deletion of data
If you suspect inappropriate processing of certain data, you can request that this data be deleted. However, there are cases in which deletion is not legally permitted to us. In this case, we are able to anonymize your identification data so that we can no longer identify you.
â–ºRight to object to automatic processing
You can object to automated processing. Contact us to see how best to respond to your request. Some processing is indeed automated to serve you better.
When you wish to assert these different rights, be specific in the request you make and justify your identity. Given the obligation of security and confidentiality in the processing of personal data incumbent on MYCIO, any request to exercise rights will be processed subject to providing proof of your identity, in particular by producing a copy electronic or paper (accompanied by a signature) of your valid identity card. MYCIO may, however, oppose manifestly abusive requests (by their number or their repetitive or systematic nature, for example). MYCIO undertakes to respond to any request for access, rectification or opposition, deletion or any other additional request for information within a reasonable time and in any case, within a maximum period of 1 month. from receipt of your request.
14. Do you have any questions or comments about the processing of your personal data?
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us by email at hello@mycio(dot)eu. You can also contact us by mail.
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Updated January 20, 2023.