IT & AI · SMEs, independent professionals & associations

IT peace of mind.
AI that works for you.

Bring your IT and telecom needs together with MYCIO. One point of contact for your equipment, services and artificial intelligence support.

A local partner. One point of contact. A complete view.

Travail en équipe autour d’un ordinateur — visuel repris de mycio.eu
From needs to everyday use
AI, at your own pace
01
Understand your daily work

Identify how your teams work and what they need.

02
Build the right tools

Explore AI agents and integrate them into your environment.

03
Support your teams

Train your people, set clear guidelines and stay in control.

AI audit · AI agents · Training · AI policy
A workplace that supports youMac & PCMicrosoft 365Cloud & securityTelecoms & VoIP
Artificial intelligence

AI makes a difference
in your everyday work.

Understand the possibilities, choose the right use cases and support your teams: a practical path to AI, grounded in your business.

Échanges en équipe — visuel repris de mycio.eu
Tools. And above all, people.

Adopt AI together.

Understanding your use cases, training your people and supporting you over time: we connect technology with your everyday work.

Let’s discuss your use cases ↗
01 / UNDERSTAND

AI audit & advice

Review your needs and the potential uses of AI. Identify opportunities to explore and the precautions that suit your organisation.

AI audit · Digital transformation
02 / BUILD

AI agents & use cases

Explore how AI agents can support your tasks and processes, with a defined scope and a clear role for human validation.

AI agents · Support with adoption
03 / SHARE

Training & usage guidelines

Help your people get to grips with the tools. Structure your usage guidelines and address AI policy and AI Act considerations.

AI training · AI policy / AI Act
Discover our AI support ↗
IT expertise

Your IT and telecoms.
One point of contact.

Support, IT equipment, Microsoft 365, website creation, domain names, hosting, cybersecurity, backups, networks, internet and telephony: bring your needs together with MYCIO. Our team understands your environment and supports you day to day, with a consistent view of your services.

01

Support & infrastructure

Helpdesk, remote assistance and on-site support. Installation, maintenance and management of your Mac and PC equipment.

Explore this service ↗
02

Websites, domains & cloud

Website creation, domain names, web hosting and business email. Microsoft 365, Exchange, Teams, SharePoint and OneDrive: bring your online presence and collaboration tools together with one point of contact.

Explore this service ↗
03

Cybersecurity & backup

Security audits, endpoint protection, password management and two-factor authentication. Backups, firewalls and VPNs.

Explore this service ↗
04

Connectivity & networks

Fibre, VDSL and mobile backup solutions, subject to availability. Networks, Wi-Fi and servers: infrastructure that is organised and maintained.

Explore this service ↗
05

Telephony & VoIP

Fixed and mobile telephony operator, VoIP and 3CX solutions. SIM, eSIM and communications tailored to your team.

Explore this service ↗
06

IT hardware & advice

Buy your PCs, Macs, monitors, servers, network equipment, phones and accessories through MYCIO. Advice, supply and support to help your IT environment evolve.

Explore our IT hardware ↗

OUR PARTNER BRANDS

The right technology. The right support.

We work with these brands and partners to build solutions that suit your environment: software, cloud, security, networks and equipment.

Microsoft

UniFi

Keeper

Keepit

HP

Dell

Lenovo

Sophos
Yealink
Fanvil
3CX
Client stories

Real projects.
For teams like yours.

Projects from our everyday work: understanding the need, delivering the solution and making work easier for teams.

Migration de Dropbox vers SharePoint et Microsoft 365
Dropbox
→
Microsoft 365
Agence événementielle · Collaboration

Bring files together.
Bring teams closer.

The need

An organisation wanted to improve its document management and make team collaboration easier.

MYCIO’s support

A complete migration of data from Dropbox to Microsoft 365.

The result

A centralised platform, simpler document management and real-time collaboration tools.

Read the client story ↗
Rack réseau avant et après l’intervention MYCIO
Network
infrastructure
↗
100+
workstations
Organisation professionnelle · Infrastructure

Clear infrastructure.
Easier maintenance.

The need

Disorganised cabling was making maintenance more complex for an organisation.

MYCIO’s support

Reorganising the entire network rack to simplify management and technical work.

The result

Better organised infrastructure and easier future maintenance.

Read the client story ↗
Avant
Avant : câbles entremêlés dans une armoire informatique, rendant les interventions difficiles.
Après
Après l’intervention MYCIO : câbles regroupés et cheminements dégagés dans la même armoire informatique.
Infrastructure IT · Avant / après

An organised rack.
Easier maintenance.

The need

As equipment was added, cables had accumulated and become tangled. Tracing a connection or accessing equipment became difficult, especially when a quick intervention was needed.

MYCIO’s support

Tidying the IT cabinet, reorganising the cabling and bundling connections to clear access to equipment and make the installation easier to understand.

The result

A clearer rack, more accessible equipment and an installation that is easier to maintain and develop. Both photos show the same installation before and after our intervention.

Let’s talk about your infrastructure ↗
CLIENT TESTIMONIALS

Trust, day after day.

Photo accompagnant le témoignage de Devroye Instruments
“His ability to organise, secure and streamline IT is quite impressive.”
Valérie Locatelli
COO-CFO-HR Manager · Devroye Instruments
Lire le témoignage complet

In 2022, we restructured our business in the medical sector into two companies and turned to Kevin Goffart, as he was already looking after our telephony.

From the outset, he was an excellent point of contact, proposing the right solutions and the best technical options to simplify and organise our many tasks. He offered solutions to all our problems, along with ongoing support that eased the workload of our administrative team.

His ability to organise, secure and streamline IT is quite impressive.

We can call him whenever we need to. The helpdesk is very efficient, enabling our problems to be resolved within the hour or on the same day. Having this kind of service today is a luxury that should not be underestimated.

What’s more, the team he has brought together at MYCIO is, like Kevin Goffart himself, very dedicated and personable, with meeting our needs as their sole priority.

L’équipe du cabinet Kennes & Associés
“Our law firm is very happy to be able to rely on the Mycio team. Proactive, competent, available and pleasant to work with — exactly what a small business like ours was looking for.”
Laurent Kennes
Kennes & Associés

Criminal law firm

Lire le témoignage complet

“Our law firm is very happy to be able to rely on the Mycio team. Proactive, competent, available and pleasant to work with — exactly what a small business like ours was looking for.”

L’équipe d’Orcad Fiduciaire
“A crisis turned into an opportunity thanks to a responsive and available team!”
Vincent Cordier
Orcad Fiduciaire

Accounting firm

Lire le témoignage complet

Better than a long speech: an example

Our server failed on a Tuesday afternoon. It was a critical situation, as our accounting firm had largely come to a standstill.

Faced with this emergency, Kevin and his team sprang into action immediately.

That very evening, every effort was made to provide us with a temporary recovery solution for Wednesday morning.

Jean-Louis devoted much of his night to making sure we could restart when the office opened.

Our firm took this incident as an opportunity to rethink our IT infrastructure with Mycio, and we decided to migrate entirely to the cloud.

On Thursday and Friday of that same week, Mycio carried out the transition.

A “crisis” turned into an opportunity thanks to a responsive and available team!

L’équipe de Rare Diseases International
“We often feel as though we are working with colleagues rather than an external service provider.”
Marco Pasetti
Rare Diseases International

International NGO · Rare diseases

Read the full testimonial

“For an NGO like Rare Diseases International, it is essential to work with partners who share our values: trust, commitment, kindness and a sense of collective purpose.

That is exactly what we have found with MYCIO. Beyond their professionalism, availability and responsiveness, it is above all their human approach that makes all the difference.

We often feel as though we are working with colleagues rather than an external service provider. And for us, that is priceless!

A collaboration that is as effective as it is enjoyable.”

Protection solaire sur une terrasse — visuel du site Dhoore
“A reliable and responsive IT partner”
Joël Beeckman
Dhoore

Shutters, sun protection and garage doors

Read the full testimonial

A reliable and responsive IT partner

We are a small business in the construction sector. For the past year, we have entrusted Mycio with managing our entire IT environment, and we are fully satisfied.

In our line of work, between the office and building sites, we cannot afford to be held up by an IT problem. The owner is very receptive, explains things clearly and remains available when we need him. They also advise us on developing our tools and strengthening our security.

We recommend Mycio without hesitation to any company, and especially to construction businesses, looking for an IT partner they can trust.

L’équipe de Dar Housnia
“Their kindness, availability, willingness to listen and consistently sound advice make all the difference.”
Stéphanie Donnez
Dar Housnia

Riad in Marrakech

Lire le témoignage complet

The MyCio team supports us every day with managing our communications, sharing information between our two teams based in two different countries, and managing our website.

Beyond their professional expertise, it is a real pleasure to work with them. Their kindness, availability, willingness to listen and consistently sound advice make all the difference.

A big thank you to the entire team for your support and professionalism!

YOUR SUPPORT OPTIONS

A framework that fits
the way you work.

Three IT support options, to suit your needs and projects.

IT_Manager

Regular support

A monthly package for the overall, proactive management of your IT equipment.

IT_Service_Desk

A budget under control

Prepaid hours for installation, maintenance, migration and troubleshooting.

On_Demand

One project at a time

An analysis of your needs and a tailored quote for your IT projects.

News & resources

Ideas for
better ways of working.

All news ↗
THE MYCIO TEAM

Technology.
With a human face.

We are passionate about helping our clients move forward with IT. Our team takes care of your working environment so you can focus on your business with confidence.

Let’s get to know each other ↗
L’équipe MYCIO, photo du site existant

Already a client? Your support starts here.

Need help? Contact our team by email, phone, website chat or WhatsApp message at +32 2 899 67 67. Website chat is available during opening hours.

Email the helpdesk ↗Call +32 2 899 67 67 ↗Message support on WhatsApp ↗

Remote support, with you.

1. Contact MYCIO support and describe your request.

2. When our team asks you to, open the MYCIO module below, then follow the technician’s instructions to authorise the session.

3. On Mac, allow Screen Recording and Accessibility permissions if needed. Close the module when the session is over.

Open TeamViewer — MYCIO Assistance ↗

Share connection details only with our team as part of your support request. Never send your personal passwords by email. Support is provided under the terms of your contract.

LET’S GET TO KNOW EACH OTHER

Your next project
starts with a conversation.

An IT need, a question about AI or a project to develop? Let’s talk about your daily work and priorities.

Contact MYCIO ↗

IT peace of mind. AI that works for you.